What do we do with what we see and like?
Something happened to me the other day. I’d gone to a restaurant for lunch and the experience had been great. I wanted to congratulate them. I went to Google to leave a review… and I hesitated. Not because the experience had been positive, but because of the doubts that start to creep in: Is it worth it? Does it add anything? Does anyone even read it? What if I’m exaggerating?
That’s when it hit me that connects directly to this idea of recognition 👉 https://www.instagram.com/reel/DQBxH3zCBGF/?igsh=dGE5NXUzMmpzcm45
Sometimes we don’t acknowledge it, not for lack of time or intention, but out of fear. Fear of exposing ourselves, of making others uncomfortable, of seeming intense.
And this permeates everything: as leaders, as part of a team, as customers, as people.
We’re far better at pointing out what’s wrong than at acknowledging what’s working. The missing star is easily mentioned. The one that’s there is often overlooked.
I recently read a phrase that really resonated with me: “Which side of the line are you on?” An uncomfortable but necessary question. A direct invitation to choose our perspective and our actions. 👉 https://www.instagram.com/p/DRrtN5yEdow/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==
At Kaser we had an interesting experience with reviews. When a bad one appears, we don’t cover it up or ignore it. We approach the reviewer, listen, ask what happened, and fix whatever needs fixing. Only then, if the experience has improved, do we ask a simple question: “Would you like to change your review?”
Something many people don’t know is that Google star ratings aren’t final . The review, rather than a final verdict, is part of a process. Google itself explains it like this 👉 https://support.google.com/maps/answer/6230175?hl=es
Stars, like recognition, can shift when there is listening and responsibility on the other side. When someone feels heard, cared for, or valued, something changes.
That’s why I believe that recognition is a decision and also a responsibility.
The question remains open: Do you dare to say when something was good? Or do you only speak up when something is missing?
Recognition, however small it may seem, always has an impact: on a team, on a brand, on a relationship. On someone who that day needed to know that what they did was worthwhile.